Enterprise thinking.
SMB heart.
Smart Biz Tech exists to bring enterprise-grade AI strategy to Australian small and medium businesses — in a way that is practical, scalable, and sustainable.
Our Mission
To democratise AI for Australian SMBs by translating complex technology into practical commercial outcomes that drive real growth.
Our Vision
A future where every Australian small business has access to the same AI-powered advantages as enterprise organisations.
Our Values
Practical over theoretical. Sustainable over flashy. Partnership over transaction. We believe in real outcomes for real businesses.
Why Smart Biz Tech
Together, Duane and Ravi pair two decades of enterprise sales, AI-enabled transformation and strategic pursuit leadership with three decades of hands-on software architecture, security and cloud engineering — both grounded in deep experience with Australian SMB and enterprise customers.
Smart Biz Tech exists to bring that same enterprise-grade thinking to Australian small and medium businesses, aligned with the Business Blueprint methodology for scalable, sustainable growth.
Meet the founders
K. Duane Mackey
Co-Founder | Sales, Revenue & AI-Enabled Business Transformation Leader
Duane has spent 20+ years at the intersection of technology, sales, and business transformation, helping organisations translate emerging technology into practical commercial outcomes. He has championed web-to-print, marketing automation, eCommerce and workflow transformation for Australian businesses, and served as Bid Lead on a $25M+ enterprise pursuit with NSW Police.
Key Highlights
- Created and scaled a national software portfolio from ~$200K to $1M+ in revenue
- 20+ year career at FUJIFILM Business Innovation Australia
- Currently Account Director, GC Strategic Retail at FUJIFILM
- Bachelor of Science, Business Information Systems (University of Phoenix)
AI-Enabled Business Development · Digital Transformation · Strategic Sales · Go-to-Market Strategy · Enterprise Software
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Ravi Dikkala
Co-Founder | Principal Engineer & Solutions Architect
Ravi is a hands-on technologist with 30+ years of experience in software development, system design and enterprise solutions architecture across Australia and the United States. He has held senior roles at Atex Publishing Systems, Sapient Corp, and a 20-year tenure at FUJIFILM Business Innovation Australia as Senior Solutions Architect.
Key Highlights
- 20 years as Senior Solutions Architect at FUJIFILM Business Innovation Australia
- Technical Co-Founder of Solace XR (Digital Legacy platform)
- International career across US east-coast tech hubs and Sydney
- MS Computer Science (Worcester Polytechnic Institute)
Generative AI · Cloud Architecture · Software Architecture · Python · TOGAF · Cybersecurity · Full-Stack Development
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